Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@velloratherapy.com.
Please note that returns must be approved before being sent back.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can resolve the issue quickly.
Non-returnable Items
Certain items cannot be returned, including:
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Personal care products that have been opened or used
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Gift cards
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Final sale items
Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to return your original item and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, refunds will be processed to your original payment method within 5–10 business days.
If you haven’t received your refund after 15 business days, please contact us at info@velloratherapy.com.